Warranty and Returns
At WEATUUY, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your style before buying. Please kindly refer to designed product page or custom your own be carefully.
If you are not satisfied with the items you received, WEATUUY does not conduct exchanges. If in the event a product is defective a complimentary replacement set or refund or gift card for the value of the product will be issued.
DEFECTS Returns Warranty
Customers can contact us immediately of receiving the item. If you have received a defective or damaged item, please contact us immediately at our Support Center .
How to Reach Us
Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an right exchange ASAP.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when WEATUUY is responsible for shipping the wrong item/ defects.
Incorrect order(style of item)
If the customer has ordered an incorrect style or product.
If the customer decides that they no longer want the item or simply want to exchange the item.
Your satisfaction is our priority!
If you are dissatisfied with your order, please contact us immediately of receiving the product.
Additional notes about Warranty
All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.
All returned items must be in brand new condition, unused/unworn with their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item.
Only shipping fees are refundable.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.