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How do I register?

I cannot login to my account.

I forgot my password

How can I change my password?

What is the difference between the billing address and the shipping address?

How do I change details on my WEATUUY account?

Will you save my personal information?

What are the benefits to registering with us?

Product Information / General

How do Weatuuy Nails compare to other brands of press-on nails?

How can I find out more information about a particular product?

How to take custom orders?

Are your products cruelty-free and vegan?

When is the next product launching?

Do you offer a wholesale discount for bulk buying?


How do I place my order?

How long can items be stored for in my shopping bag?

An item added to my shopping cart was sold out.

Do you restock items that are sold out?

Can I cancel/make changes to the order I just placed?

How does your ordering process work?

Why I didn't get an email about my order being shipped?

Why does my Paypal order appear as pending? How can I cancel my Paypal pending order?

Do you have phone service?

How to change/modify billing address?

What should I do if I did not receive a confirmation email?

Order Status

WEATUUY Main Order Statuses

WEATUUY Additional Order Statuses


What kinds of payment are accepted?

What currencies can I pay?

Is my privacy and personal information secure on your site?

Will I have to pay any sales tax?

Why am I being asked to "Verify" my payment?


Do you ship to my country?

How much is the shipping cost?

How do I know if the item has free shipping?

How long will it take to receive my order?

How can I track my order?

What is Insurance?

Why hasn't my shipping information been updated?

The attempted delivery of my pacakge was unsuccessful or my package was returned to sender?

Do I need to be at my shipping address when my packaged is delivered?

How can I deal with my pacakge if I do not want it because of the customs taxes?

Why it shows that my tracking number is invalid?

Why was my package returned?

Is there any additional fee beyond purchase?

Why does it shouws my package has been delivered but it hasn't?

Why was my order divided into two or more packages?

Why did the attempted delivery failed?

Return & Refund

How do I return or exchange an item?

Payment Error

What is the status of my refund?

How long does it take for my refund to be processes?

What’s your return policy?

Can I cancel an order once it has been shipped?

Can I exchange an item if I have changed my mind, or isn't what I expected?

What happens if my order becomes out of stock?

What should I do if I receive the wrong product?

Why did I receive a payment message after receiving the refund?

What should I do if my refund id incorrect?

Can you refund the price difference?

Why my payment is declined?

What should I do if there are two of the same charge from WEATUUY on my bank statement?

Is it safe to use my credit card on WEATUUY?

What should I do if there is an unrecognized charge from WEATUUY on my bank statement?

Am I able to be refuned the difference for a discount item?

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